:root{
  --paper:#fbf9f7;--card:#ffffff;--ink:#241a16;--ink-2:#6b5d57;--line:#e8e0db;
  --peach:#ff8a5b;--peach-ink:#b5471f;--peach-soft:#fff0e8;
  --moss:#3f7d5a;--moss-soft:#e6f2ea;--amber:#c98a1b;--amber-soft:#fbf1dc;--slate:#8a8f96;--slate-soft:#eef0f2;
  --red:#b93a2a;--focus:#1f6feb;
  --r:14px;--r-sm:8px;
}
@media (prefers-color-scheme:dark){:root:not([data-theme=light]){
  --paper:#16110f;--card:#211a17;--ink:#f3ebe6;--ink-2:#b3a49c;--line:#3a2f2a;
  --peach-soft:#3a2418;--peach-ink:#ffb08e;--moss-soft:#1f3328;--amber-soft:#3a2e14;--slate-soft:#2a2d31;
}}
*{box-sizing:border-box}
html{font-size:16px}
body{margin:0;background:var(--paper);color:var(--ink);font-family:"Instrument Sans",system-ui,-apple-system,"Segoe UI",sans-serif;font-size:15px;line-height:1.45;-webkit-font-smoothing:antialiased}
a{color:var(--peach-ink)}
button{font:inherit;color:inherit}
:focus-visible{outline:2px solid var(--focus);outline-offset:2px}
.wrap{max-width:900px;margin:0 auto;padding:16px 16px 64px}
.top{display:flex;align-items:center;gap:16px;padding:12px 16px;border-bottom:1px solid var(--line);background:var(--card)}
.brand{font-weight:700;font-size:18px;text-decoration:none;color:var(--ink)}
.brand span{color:var(--peach-ink);font-weight:500}
.who{margin-left:auto;color:var(--ink-2);font-size:13px}
.lnk{background:none;border:0;padding:0;color:var(--peach-ink);text-decoration:underline;cursor:pointer;font-size:14px}
.btn{display:inline-flex;align-items:center;gap:10px;background:var(--ink);color:var(--paper);border:0;border-radius:999px;padding:9px 18px;font-weight:600;cursor:pointer;text-decoration:none}
.btn:hover{background:var(--peach-ink)}

/* lead */
.lead h1{font-size:28px;line-height:1.15;margin:12px 0 6px;font-weight:600;letter-spacing:-.01em}
.lead p{margin:0 0 18px;color:var(--ink-2);max-width:60ch}

/* filters */
.filters{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:8px;align-items:center;padding:12px;background:var(--card);border:1px solid var(--line);border-radius:var(--r)}
.filters .q{grid-column:1/-1}
.filters input,.filters select{width:100%;min-width:0;font:inherit;font-size:14px;padding:8px 10px;border:1px solid var(--line);border-radius:var(--r-sm);background:var(--paper);color:var(--ink)}
.filters .date{display:flex;align-items:center;gap:6px;font-size:13px;color:var(--ink-2);min-width:0}
.filters .date input{flex:1}
.filters .chk{display:flex;align-items:center;gap:6px;font-size:13px;color:var(--ink-2)}
.filters .chk input{width:auto}
.filters .btn{justify-content:center}
.tabs{display:flex;gap:18px;align-items:baseline;margin:20px 4px 10px;border-bottom:1px solid var(--line)}
.tabs a{text-decoration:none;color:var(--ink-2);padding:6px 0 10px;border-bottom:2px solid transparent;margin-bottom:-1px}
.tabs a b{font-weight:600;color:var(--ink);margin-left:4px}
.tabs a.on{color:var(--ink);border-color:var(--peach)}
.tabs .export{margin-left:auto;font-size:13px}

/* conversation card — status lives in the left edge */
.conv{position:relative;background:var(--card);border:1px solid var(--line);border-radius:var(--r);margin:0 0 14px;padding:14px 16px 12px 20px;overflow:hidden}
.conv::before{content:"";position:absolute;left:0;top:0;bottom:0;width:6px;background:var(--peach)}
.conv.st-answered::before{background:var(--amber)}
.conv.st-addressed::before{background:var(--moss)}
.conv.st-no_action::before{background:var(--slate)}
.conv-head{display:flex;flex-direction:column;gap:4px;margin-bottom:10px}
.conv-title{font-weight:600;font-size:16px;display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.conv-title a{color:var(--ink);text-decoration:none}
.conv-title a:hover{text-decoration:underline}
.conv-meta{display:flex;flex-wrap:wrap;gap:4px 12px;color:var(--ink-2);font-size:13px}
.conv-meta time{color:var(--ink);font-weight:500}
.conv-meta .sid,.conv-meta .ip{font-variant-numeric:tabular-nums;opacity:.8}
.msg-head{display:flex;gap:8px;align-items:center;font-size:13px;color:var(--ink-2);margin-bottom:6px}
.msg-head .sid{margin-left:auto}
.pages{font-size:13px;color:var(--ink-2);margin:-4px 0 10px}

.tag{display:inline-block;font-size:11.5px;font-weight:600;padding:1px 8px;border-radius:999px;background:var(--slate-soft);color:var(--ink-2)}
.tag.bug{background:#fde4e1;color:var(--red)}
.tag.warn{background:var(--amber-soft);color:var(--amber)}
.tag.ok{background:var(--moss-soft);color:var(--moss)}
.tag.dev{background:var(--peach-soft);color:var(--peach-ink)}
.tag.portal{background:var(--moss-soft);color:var(--moss)}
.tag.fleet{background:var(--amber-soft);color:var(--amber)}
.conv-meta .who{color:var(--ink);font-weight:500}

/* turns as the real widget shows them */
.turns{display:flex;flex-direction:column;gap:10px}
.turn{display:flex;flex-direction:column;gap:6px;padding-top:4px}
.turn + .turn{border-top:1px dashed var(--line);padding-top:10px}
.turn-meta{font-size:12.5px;color:var(--ink-2);display:flex;flex-wrap:wrap;gap:4px 10px;align-items:center}
.turn-meta .pg{max-width:46ch;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.turn-meta .model{opacity:.7}
.bubble{max-width:82%;padding:9px 13px;border-radius:16px;font-size:15px;white-space:normal;word-wrap:break-word;position:relative}
.bubble.visitor{align-self:flex-start;background:var(--peach-soft);color:var(--ink);border-bottom-left-radius:5px}
.bubble.peachy{align-self:flex-end;background:var(--slate-soft);color:var(--ink);border-bottom-right-radius:5px}
.bubble .rate{position:absolute;right:-6px;bottom:-8px;font-size:14px;background:var(--card);border-radius:999px;padding:1px 4px;border:1px solid var(--line)}
.turn-review{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-top:2px}
.note-show{margin:0;font-size:13.5px;color:var(--ink-2);padding:6px 10px;border-left:3px solid var(--line);white-space:pre-wrap}

/* status segmented control */
.status{display:inline-flex;border:1px solid var(--line);border-radius:999px;overflow:hidden;background:var(--paper)}
.status .st{border:0;background:none;padding:6px 12px;font-size:13px;cursor:pointer;color:var(--ink-2)}
.status.sm .st{padding:3px 9px;font-size:12px}
.status .st + .st{border-left:1px solid var(--line)}
.status .st.on{color:#fff;font-weight:600}
.status .st-new.on{background:var(--peach);color:#3a1a0c}
.status .st-answered.on{background:var(--amber)}
.status .st-addressed.on{background:var(--moss)}
.status .st-no_action.on{background:var(--slate)}
.status.mixed .st{font-style:italic}
.status.busy{opacity:.5;pointer-events:none}
.conv-foot{display:flex;align-items:center;gap:12px;margin-top:12px;padding-top:10px;border-top:1px solid var(--line);flex-wrap:wrap}
.conv-foot .lbl{font-size:13px;color:var(--ink-2)}
.saved{font-size:12px;color:var(--moss);animation:fade 2s forwards}
@keyframes fade{0%,60%{opacity:1}100%{opacity:0}}
@media (prefers-reduced-motion:reduce){.saved{animation:none}}

.pager{display:flex;gap:6px;flex-wrap:wrap;justify-content:center;margin-top:16px}
.pager a,.pager b{padding:5px 10px;border-radius:var(--r-sm);border:1px solid var(--line);text-decoration:none;font-size:14px}
.pager b{background:var(--ink);color:var(--paper);border-color:var(--ink)}
.empty{color:var(--ink-2);text-align:center;padding:40px 12px}
.back{margin:4px 0 12px;font-size:14px}

dialog{border:1px solid var(--line);border-radius:var(--r);padding:18px;background:var(--card);color:var(--ink);width:min(480px,92vw)}
dialog::backdrop{background:rgba(20,12,8,.45)}
dialog h2{margin:0 0 10px;font-size:17px}
dialog textarea{width:100%;font:inherit;padding:8px 10px;border:1px solid var(--line);border-radius:var(--r-sm);background:var(--paper);color:var(--ink);resize:vertical}
.dlg-actions{display:flex;justify-content:flex-end;gap:14px;align-items:center;margin-top:12px}

/* login */
body.auth{display:flex;min-height:100vh;align-items:center;justify-content:center;background:var(--paper)}
.login{padding:16px;width:100%}
.login-card{max-width:400px;margin:0 auto;background:var(--card);border:1px solid var(--line);border-radius:20px;padding:34px 30px;text-align:left}
.login-card .peach{width:56px;height:56px;border-radius:50% 50% 48% 52%/60% 60% 40% 40%;background:radial-gradient(circle at 35% 35%,#ffb894,var(--peach) 60%,#e3683a);position:relative;margin-bottom:18px}
.login-card .peach::after{content:"";position:absolute;left:28px;top:-9px;width:18px;height:11px;border-radius:0 100% 0 100%;background:var(--moss);transform:rotate(-20deg)}
.login-card h1{margin:0 0 6px;font-size:26px;font-weight:600;letter-spacing:-.01em}
.login-card .sub{margin:0 0 22px;color:var(--ink-2);max-width:38ch}
.login-card .g_id_signin{display:flex;justify-content:center;min-height:44px}

.login-card .alt{margin-top:16px;text-align:center}
.flash{padding:10px 12px;border-radius:var(--r-sm);font-size:14px;margin:0 0 14px}
.flash.err{background:#fde4e1;color:var(--red)}
.flash.ok{background:var(--moss-soft);color:var(--moss)}

@media (max-width:600px){
  .filters{grid-template-columns:1fr 1fr;padding:10px}
  .filters .date{grid-column:1/-1}
  .bubble{max-width:94%}
  .conv{padding:12px 12px 10px 16px}
  .lead h1{font-size:23px}
  .tabs{gap:12px}
  .tabs .export{font-size:12px}
  .status .st{padding:6px 9px;font-size:12px}
}